‘Services' - This includes but is not limited to all the money Exchange services we offer at all times. ‘Fee/Charges' - This includes but is not limited to our service charge for Transactions, bank charges, delivery charges, payment gateway charges, cancellation & refund charges, administration charges.
These terms and conditions outline the rules and regulations for the use of PMT Traders' services.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "“Your" refers to you, the person accessing these services and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We may, in Our sole discretion, refuse any Transaction or limit the amount to be exchanged. The limits imposed are done at our sole discretion and may be changed from time to time. We may also refuse to process a transaction, or We may stop a Transaction from being completed if We believe that:
by doing so We might break any law, regulation, code or other duty and responsibility that applies to us.
by doing so it may expose Us to action from any government or regulator.
it may be linked with any fraudulent or illegal activity; or You are in breach of these Terms and Conditions.
Unless the law prevents us, we may (at our own discretion) inform the client the reasons for our refusal and how the client can rectify any errors in the instructions given.
We have no obligation to You to initiate or perform a transaction if:
The exchange rate quoted by PMT Traders is an indicative rate only and is subject to change as per market fluctuations; therefore, the exchange rate is updated daily at different times. Accordingly, the rate which applies to the transaction will be the current rate at the time of processing the transaction.
If You choose to use the Services, the charges will apply. Some credit card issuers may treat the transaction as a cash advance, and you may be charged a fee by the issuer of the credit card. This may appear separately on your bank statement, and we do not accept any liability for these charges or any interest which may be applied. You should check the application of any such charges directly with the card issuer.
Subject to all the clauses specified herein, the following terms will apply to online payments:
The client irrevocably and unconditionally authorises us to act upon unauthenticated instructions which appear or purport to be from the client, which are received by telephone or email and/or other means of electronic communication. We are under no duty or obligation to make any enquiry into or to in any way verify instructions received from the Remitter. All debit card users on our online system will be subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment your order will not be accepted.
If We fail to complete your transaction within a reasonable period as applicable in the circumstances, you will be entitled to a refund for the transfer amount of your transaction and your transfer fee/charge.
In no event shall we be liable for damages for delay, non-delivery, non-payment, under- payment, or without limitation any other event relating to Your transaction, whether due to the fault, error or omission by Us, for more than the principal amount of your transaction and the transfer fee/charge.
In no circumstance shall we be responsible for any losses or damages which are not foreseeable consequences of a breach of these terms and conditions or any failure to complete Transaction and the transfer fee.
We do not accept the responsibility for any failure to perform your instructions as a result of circumstances which could reasonably be considered to be outside our reasonable control.
You must inform us immediately if you think that a transfer was not made properly or never arrived. We will not refund money to you if there is undue delay in informing us about the problem and in any event if not informed within 6 months from the date of sending the money.
We will not be liable to the client for any incidental, indirect, special or consequential losses or costs or damages or for business losses (such as loss to business profits or opportunities) the Remitter suffers.
The client does not have the right to cancel the transfer once the Transaction is processed. Nevertheless, if requested by the client, we may at our own discretion, cancel the transfer. If the client wishes to cancel a money transfer and request a refund of the transfer amount, or make an amendment, the client must request us via and in writing via email along with a copy of the money transfer receipt provided to the client. It is understood by the client that all such cancellation or amendment requests shall be subject to the rules governing cancellations/amendments (including cancellation/ amendment charges).
The amount of refund upon cancellation will be after deducting our cancellation charges, any loss due to exchange rate difference and cancellation or back-end charges of payment gateway/correspondent bank/ financial institution/intermediary. The client must notify us of any amendment to the Transaction details as soon as possible.
We reserve the right to ask for your IDENTITY, SOURCE OF FUNDS and PROOF OF ADDRESS at any time and it's our sole discretion to cancel the transaction due to compliance checks, you agree to be bound to and abide by these linking terms and conditions.
We will not be liable if we break this agreement because of abnormal and unforeseeable and circumstances outside our control where we could not avoid breaking this agreement despite
all efforts to the contrary of which may include amongst other things, strikes, industrial action, problems with another system or network, mechanical breakdown, data processing failures, English or European Community law, government or government agency policy or other Force Majeure including, without limitation, Act of God, strikes, industrial action, equipment failure, interruption of power supplies, provided that PMT Traders shall endeavour to give notice to its clients.
Please contact us you have any queries or require a copy of these Terms and Condition.
We aim to provide the highest level of customer service possible. If you do experience a problem, we will always seek to resolve this as quickly and efficiently as possible. However, if you are unhappy and would like to make a complaint, please contact us as soon as possible to deal your complaints promptly and fairly. For questions, complaints or other matters you can contact us on our email by contacting our customer service team at:
PMT Traders: 17 High Street North, East Ham, England, , London, United Kingdom, E6 1HS
Email: info@pmttraders.co.uk
We will then investigate the matter and try to reach a satisfactory conclusion.
Complaints may be recorded and monitored for our internal use; we may submit an anonymous summary of complaints made to us during a particular period of time to our regulator. We will deal with a complaint promptly and fairly. We will try our best to resolve the complaint at the first opportunity. The complainant agrees that we may communicate with him preferably via email and in the English language. In case we feel we need more time to resolve a complaint, we will send the complainant a final response letter within 15 business days of receipt of a complaint. In exceptional circumstances, we will send the complainant a holding reply within 15 business days specifying the deadline by which the complainant will receive our final response, being no later than 35 business days from the date of the initial complaint. If the complainant does not receive our final response or the complainant is unhappy with our final response, the complainant can write to:
Exchange Tower,
London.
E14 9SR.
Phone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk.
The complainant should do so within 6 months from the date of the final response.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
i. Limit or exclude our or your liability for death or personal injury resulting from negligence. ii. Limit or exclude our or your liability for fraud or fraudulent misrepresentation. iii. Limit any of our or your liabilities in any way that is not permitted under applicable law; or iv. Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.